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EST. 1999
HOW MUCH DO WE CHARGE?
It varies by specialty and service. We would love to learn more about your practice so we can customize a proposal that fits your needs.
FAQ
FREQUENTLY ASKED QUESTIONS
WHERE IS OUR OFFICE LOCATED?
Hwy 59, North of I-12 in Mandeville, Louisiana
DO YOU GLOBALLY OUTSOURCE?
We do not. We feel that providers and their patients receive the best possible service when provided within the US.
WHAT SOFTWARE DO YOU UTILIZE?
LYTEC is the software that we own a license to. With that being said, we work on 12 different remote systems all of which can be found, HERE, on our website. However, we are always willing to learn something new!
WHAT DOES YOUR INSURANCE AGING LOOK LIKE?
Great question! Our benchmark for everything over 90 days is 12%. We are currently challenging our team to drop below 6%.
DO YOU HANDLE THE CREDENTIALING PROCESS?
We do. Our credentialing team works diligently to ensure our providers have up-to-date par status to get your claims paid!
DO YOU TAKE CLIENTS OUTSIDE OF LOUISIANA?
Yes! We currently do billing and credentialing in Louisiana, Mississippi, Texas, Virginia, and New York.
HOW DOES DOCTORS' ADVANTAGE GET PAID?
We invoice our practices monthly based on net payments collected in the previous month.
WHAT ARE YOUR HOURS? THE WEBSITE SAYS 9:00AM - 3:00PM.
We are open:
Monday through Thursday from 8:00 am to 5:00 pm
Friday from 8:00 am to 2:00 pm
However, our phone hours are:
9:00 am to 3:00 pm Monday through Thursday
9:00 am to 2:00 pm on Friday
This allows our team time to make outgoing calls to insurance companies and ensure all of our aging is addressed.
CAN YOU ELABORATE ON WHAT TYPE OF SERVICES "ONBOARDING" ENTAILS?
​Onboarding has a few components. In this department, we set up EFT, ERA, and EDI enrollments for all our practices utilizing your clearinghouse. We create login access for our team and our client’s teams to make eligibility checks and claims follow-up more efficient. Also, if your practice needs this, we provide on-site and remote training so that your front desk can best support your billing department.
HOW DOES YOUR COLLECTIONS DEPARTMENT WORK?
After we have attempted to collect from the patient by sending a statement, our collection department will reach out to the patient by phone utilizing the phone number supplied during check-in at the practice. We like to call this soft collections as we are not a collection agency governed by federal regulations. We make a final attempt by mail and then present the practice with a patient list of balances still unpaid.
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